Privacy Policy

Effective Date: 14/04/2025

Welcome to Ecoseal Home LTD. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we handle your personal data when you visit our website (www.ecoseal-home.co.uk) and outlines your privacy rights and how the law protects you.

1. Who We Are

This privacy policy is issued by Ecoseal Home LTD, a company committed to protecting your personal data.

Company Name: Ecoseal Home LTD
Address: The Atrium, Coatbridge, North Lanarkshire, ML5 4EF
Phone: 0800 233 5229
Email: support@ecoseal-home.co.uk

Ecoseal Home LTD is the controller of your personal data, meaning we are responsible for how your data is collected and used.

2. What This Policy Covers

This policy explains how we collect and use your personal data when:

You visit our website
Request a quote
Purchase our products or services
Communicate with us via phone, email, or online forms

It also outlines your rights and how to exercise them.

3. What Personal Data We Collect

We may collect and process the following categories of personal data:

Identity Data: Name, title, date of birth, and gender
Contact Data: Address, email, and telephone numbers
Financial Data: Payment details (for billing purposes only)
Transaction Data: Purchases, order history, and payments
Technical Data: IP address, browser type, device info, and usage data
Profile Data: Preferences, feedback, survey responses
Marketing Data: Your preferences in receiving marketing communications

We do not collect any special category (sensitive) personal data.

4. How We Collect Your Data

We use the following methods to collect your data:

Direct interactions: When you fill out forms, call, or email us
Automated technologies: Through cookies and analytics on our website
Third-party sources: Trusted partners, lead providers, or public sources

5. How We Use Your Data

We only use your data where the law allows. Common uses include:

Processing a quote or service request
Managing our relationship with you
Sending you relevant service updates or offers
Improving our website and services
Complying with legal or regulatory obligations

6. Disclosure of Your Personal Data

We may share your data with:

Service providers (e.g. IT support, payment processors)
Legal, banking, and professional advisers
Regulators and law enforcement where required

We do not sell or rent your personal data to any third party.

7. International Transfers

We do not transfer your personal data outside of the UK or EEA.

8. How We Keep Your Data Secure

We implement appropriate security measures to prevent your data from being lost, misused, or accessed in an unauthorised way. Access is limited to only those who need it to fulfil their job duties.

9. How Long We Keep Your Data

We retain personal data only as long as necessary for:

Fulfilling the purpose for which it was collected
Meeting legal, tax, or regulatory requirements

When data is no longer required, it is securely deleted or anonymised.

10. Your Legal Rights

You have the following rights under UK data protection law:

Access – Request a copy of the personal data we hold about you
Correction – Ask us to correct inaccurate or incomplete data
Erasure – Request that we delete your data
Objection – Object to how we process your data
Restriction – Ask us to suspend processing of your data
Data Portability – Request transfer of your data to another provider
Withdraw Consent – You can withdraw consent for marketing at any time

To exercise any of these rights, contact us at: support@ecoseal-home.co.uk

11. Contact Details

If you have any questions about this policy or wish to make a complaint, please contact us:

Ecoseal Home LTD
The Atrium, Coatbridge, North Lanarkshire, ML5 4EF
Email: support@ecoseal-home.co.uk
Phone: 0800 233 5229

You also have the right to contact the Information Commissioner’s Office (ICO) at www.ico.org.uk if you feel your data has not been handled correctly. We would, however, appreciate the chance to resolve any concerns directly.

Last Updated: 14/04/2025